TERMS & POLICIES

1. Data Controller

SynterionWorks, located at Calle Guadalajara 30, Planta Baja E, Brea de Tajo, Madrid, Spain, is the data controller responsible for the processing of personal data collected through this website in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and the Spanish Organic Law 3/2018 on the Protection of Personal Data (LOPDGDD).

2. Data We Collect

We collect the following categories of personal data when you interact with our services:

• Contact Data: Name, email address, and phone number submitted through our contact form or during service negotiations.
• Communication Data: Any messages, project briefs, or correspondence you send to SynterionWorks via email, contact form, or other communication channels.
• Technical Data: IP address, browser type and version, operating system, referring URLs, and page interaction data collected automatically through server logs and analytics tools.
• Payment Data: Transaction identifiers and payment confirmation details processed through third-party payment providers. SynterionWorks does not store full credit card numbers or payment credentials on its own servers.

3. Legal Basis for Processing

SynterionWorks processes your personal data under the following legal bases as defined in Article 6(1) of the GDPR:

• Consent (Article 6(1)(a)): When you voluntarily submit information through our contact form or subscribe to communications.
• Contract Performance (Article 6(1)(b)): When processing is necessary for the performance of a contract to which you are a party, or to take pre-contractual steps at your request.
• Legitimate Interest (Article 6(1)(f)): When processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and ensuring network security, provided these interests are not overridden by your fundamental rights.
• Legal Obligation (Article 6(1)(c)): When we are required to process data to comply with applicable Spanish and EU law, including tax regulations and anti-money laundering requirements.

4. Purpose of Data Processing

Your personal data is processed for the following purposes:

• Responding to your inquiries and providing requested information about SynterionWorks services.
• Preparing project proposals, negotiating contracts, and delivering agreed-upon web engineering services.
• Sending transactional communications related to ongoing projects, invoices, and service updates.
• Complying with legal and regulatory obligations applicable to commercial operations in Spain and the European Union.
• Analyzing website usage to improve performance, user experience, and service quality.
• Preventing fraudulent activity and protecting the security of our systems and infrastructure.

5. Data Retention

SynterionWorks retains personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions and related correspondence are retained for a maximum of 24 months from the last interaction, unless a contractual relationship is established, in which case data is retained for the duration of the contractual relationship and up to 6 years thereafter to comply with Spanish commercial and tax record-keeping obligations. Technical logs are retained for a maximum of 12 months.

6. Data Sharing and Third Parties

SynterionWorks may share your personal data with the following categories of third-party processors, strictly under written data processing agreements in compliance with Article 28 GDPR:

• Hosting Providers: Server infrastructure providers that store website data and communications on secure, encrypted infrastructure within the European Economic Area.
• Payment Processors: Third-party payment platforms that handle transaction processing. These providers are PCI-DSS compliant and do not share card data with SynterionWorks.
• Analytics Services: Web analytics providers that process anonymized technical data to help us improve website performance and user experience.
• Legal and Tax Advisors: Professional advisors who may access data as necessary to provide legal, accounting, or tax compliance services.

We do not sell, rent, or commercially distribute your personal data to any third party for marketing purposes.

7. International Data Transfers

SynterionWorks primarily processes data within the European Economic Area (EEA). Where data transfers occur outside the EEA, we ensure adequate protection through EU Standard Contractual Clauses (SCCs), adequacy decisions, or other safeguards recognized under Article 46 of the GDPR. You may request a copy of the applicable transfer mechanisms by contacting us at the address below.

8. Your Rights

Under the GDPR and LOPDGDD, you have the following rights with respect to your personal data:

• Right of Access (Article 15): The right to obtain confirmation as to whether personal data is being processed and to receive a copy of that data.
• Right to Rectification (Article 16): The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure (Article 17): The right to request deletion of personal data where there is no compelling reason for continued processing.
• Right to Restriction (Article 18): The right to request limitation of processing in certain circumstances.
• Right to Data Portability (Article 20): The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object (Article 21): The right to object to processing based on legitimate interests, including direct marketing.
• Right to Lodge a Complaint: The right to file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es if you believe your data protection rights have been infringed.

9. Contact

To exercise any of your rights or to submit a data protection inquiry, contact SynterionWorks at:

Calle Guadalajara 30, Planta Baja E, Brea de Tajo, Madrid, Spain
Email: [email protected]
Phone: +34 645 209 814

1. Scope

This Refund Policy applies to all digital services, web engineering projects, automation deployments, and consulting engagements provided by SynterionWorks, operating from Calle Guadalajara 30, Planta Baja E, Brea de Tajo, Madrid, Spain. This policy is governed by Spanish consumer protection law (Real Decreto Legislativo 1/2007) and applicable EU directives on distance selling.

2. Pre-Project Deposits

All projects require a non-refundable deposit of 30% of the agreed project value to commence work. This deposit covers initial scoping, architecture design, and resource allocation. The deposit is payable via the payment link provided by SynterionWorks and is non-refundable once work has commenced, as defined by the delivery of the first project milestone.

3. Milestone-Based Payments

Projects exceeding 2,000€ in total value are structured around defined milestones with corresponding payment installments. Each milestone payment becomes due upon delivery and client approval of the corresponding deliverable. Payments for approved and delivered milestones are non-refundable.

4. Right of Withdrawal

In accordance with EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from a distance contract within 14 days of contract formation without providing any reason, provided that work has not yet commenced. To exercise this right, you must notify SynterionWorks in writing at [email protected]. Upon valid withdrawal, any payments made (excluding the non-refundable deposit where applicable) will be refunded within 14 days using the same payment method.

Exception: The right of withdrawal does not apply once SynterionWorks has begun delivering services with your express consent and acknowledgment that this waives the right of withdrawal, or when the service has been fully performed.

5. Cancellation by Client

If you wish to cancel a project after work has commenced:

• Cancelation before the first milestone deliverable: 30% deposit is retained by SynterionWorks. No additional charges apply.
• Cancelation after the first milestone: All work completed up to the date of cancellation is invoiced at the agreed hourly or milestone rate. Any overpayment will be refunded within 14 days.
• Cancelation after 75% of project completion: Full project value is due and payable.

6. Defective Deliverables

If a delivered service or project component fails to meet the specifications agreed upon in the signed project brief, SynterionWorks will rectify the defect at no additional charge within a reasonable timeframe (not exceeding 30 days from notification). If rectification is not possible, a proportional refund will be issued based on the nature and extent of the deficiency.

7. Refund Processing

All approved refunds are processed within 14 business days of approval. Refunds are issued using the original payment method. SynterionWorks is not responsible for any bank fees, currency conversion charges, or payment processing fees incurred during the refund transaction.

8. Contact

For refund inquiries, contact SynterionWorks at:
Email: [email protected]
Phone: +34 645 209 814
Address: Calle Guadalajara 30, Planta Baja E, Brea de Tajo, Madrid, Spain